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Shipping policy

Here you will find all important information about shipping, delivery times, shipping costs and our payment methods.

  1. Payment methods
  2. Shipping & shipping costs
  3. Processing & dispatch time
  4. Delivery times
  5. Partial deliveries
  6. Shipping confirmation & tracking
  7. Customs, duties & taxes
  8. Transport damage
  9. Contact for queries

Payment methods

At Fellino Tierbedarf the following payment options are available to you:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal
  • Klarna
  • Shop Pay (Shopify Pay)
  • Instant bank transfer (Klarna Sofort)

Note: When paying by credit card, your credit card account will be charged upon conclusion of the contract.

Shipping & shipping costs

  • Shipping carriers: DHL GoGreen, Deutsche Post or DPD
  • Free shipping: For an order value (after return) of 49 € or more we ship your order free of charge within Germany.
  • Shipping costs: For an order value under 49 € the shipping costs are 5,99 €.
  • International shipping: Shipping costs for orders outside Germany are calculated automatically at checkout based on your delivery location.

We ship in a climate-friendly manner with DHL GoGreen or via the Deutsche Post and DPD.

Processing & dispatch time

Orders received before 14:00 are normally processed within 3–5 working days after conclusion of the contract. If shipment is significantly delayed, we will inform you by e-mail or by telephone.

Delivery times

Unless a different period is stated in the respective offer, delivery within the European Union and to Switzerland normally takes place within 3–5 working days after conclusion of the contract (in case of agreed prepayment after the time of your payment instruction). There is no delivery on Sundays and public holidays.

Partial deliveries

If you have ordered items with different delivery times, we will generally ship the goods in a single shipment, unless a different agreement has been made. The delivery time will then be determined by the item with the longest delivery time.

Shipping confirmation & tracking

You will receive a shipping confirmation by e-mail as soon as your order has been dispatched. This contains your tracking number(s). Tracking is generally active within 24 hours after dispatch.

Customs, duties & taxes

For deliveries to non-EU countries (e.g. Switzerland) customs duties, taxes and fees may apply, which are to be borne by the recipient. These are incurred as soon as the package reaches the destination country and are not calculated or refunded by us.

Transport damage

If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us immediately. Failure to make a complaint has no consequences whatsoever for your statutory claims. Reporting the damage does, however, help us to assert our claims against the carrier. Please keep the packaging material and the damaged goods for this purpose.

Contact for queries